Refund policy

Return & Refund Policy

Effective Date: 1/24/26

Thank you for shopping with Goodfindsusaa. We value your business and want you to be completely satisfied with your purchase. Please read our return policy carefully before making a purchase.

1. Eligibility for Returns

Returns are accepted within 14 days of the delivery date.
To qualify for a return, items must be unused, unworn, unwashed, and in the original packaging with tags attached.
Items that show signs of use, damage, or alteration are not eligible for return or exchange.
Certain products are final sale and non-refundable, including but not limited to:
- Gift cards
- Digital products
- Clearance or "Final Sale" items
- Personalized or custom-made products
- Intimate or sanitary goods

2. Return Authorization Process

To initiate a return:

Contact our support team at [insert email address] within the return period to request a Return Authorization (RA) number.
Include your order number, the item(s) you wish to return, and the reason for the return.
Unauthorized returns (items sent back without an RA number) will not be accepted or refunded.

3. Return Shipping

Customers are responsible for all return shipping costs, unless the return is due to a defective or incorrect item received.
We recommend using a trackable shipping service; we are not responsible for lost or stolen return shipments.
Shipping costs from the original order are non-refundable.

4. Inspection and Refunds

Once your return is received, please allow 5–10 business days for inspection and processing.
Refunds are issued to the original payment method, minus any shipping fees and a restocking fee (if applicable, up to 15%).
We reserve the right to refuse a refund if the item is not returned in its original condition.

5. Exchanges

Exchanges are accepted subject to product availability.
If the desired item is unavailable, a refund (minus shipping and restocking fees) will be issued instead.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

Notify us within 7 days of delivery at [insert email address] with your order number and clear photos of the issue.
We will replace the item if confirmed to be our error.

7. Cancellations

Orders can be canceled within 24 hours of purchase if they have not yet shipped.
Once an order is shipped, it cannot be canceled.

8. Policy Updates

Goodfindsusaa reserves the right to modify this Return Policy at any time without prior notice. Updates will be posted on this page with a revised effective date.