Shipping policy

Order Processing

All orders are processed within [1–5 business days] after payment is received from Shopify. Orders are not shipped or delivered on weekends or holidays.

Please note: Because we work with multiple suppliers, orders may ship separately and arrive in multiple packages.

Shipping Times

Estimated shipping times are provided for reference only and are not guaranteed.

Domestic orders: 1-5 weeks

International orders: 2-6 weeks

Shipping times may vary due to factors outside our control, including but not limited to customs delays, carrier issues, weather conditions, high demand periods, or supplier delays.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. Promotional free shipping, if offered, applies only to eligible items and destinations.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer. We are not responsible for delays caused by customs processing.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Tracking updates may take several days to appear in the carrier’s system.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information.

Orders returned due to incorrect or incomplete addresses are not eligible for refunds.

Reshipment may require an additional shipping fee.

Lost, Delayed, or Stolen Packages

We are not responsible for packages that are lost, stolen, or delayed after being marked as delivered by the carrier.

If a package is marked as delivered but not received, customers must contact the carrier or local post office directly. We are happy to assist with available documentation upon request.

Damaged Packages

If your order arrives damaged, you must contact us within 24 hours of delivery with photo evidence of:

The damaged item

The packaging

The shipping label

Failure to provide required documentation may result in denial of a replacement or refund.

Refunds & Chargebacks

Shipping fees are non-refundable. Refunds or replacements are issued at our discretion and in accordance with our Return & Refund Policy.

Initiating a chargeback without contacting us first may result in permanent suspension of customer privileges.

Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect immediately upon posting on our website.